Travel perks

How to apply for a passport at a participating Nedbank branch

Go to the e-Home Affairs website at https://ehome.dha.gov.za/ehomeaffairsv3 to register your profile, or log in with an existing profile and follow the steps below:

1    Create a new application or continue with a previous one.

2    Complete the online form.

3    Upload the necessary documents.

4    Pay online with Nedbank.

To pay online, you must have your Nedbank profile number, which you will find by logging in to the Money app or Online Banking. On the Money app, you will find it at the top of the screen under More. On Online Banking, click on your initials at the top right-hand side of the screen.

You will also be asked to enter a bank user ID. For Nedbank, it is '1'. ​

To release the payment, log in to the Money app or Online Banking, go to Pay, select Government payments, and select the payment you want to complete. The amount and reference details will be prepopulated.

5    Choose a date and participating Nedbank branch for your physical appointment.

You must physically go to the selected Nedbank branch on this date to capture your biometrics. Bring your booking confirmation and ID with you. At the branch, your fingerprints will be scanned and a photo will be taken.

These requirements are different for children under 18. Please consult the Department of Home Affairs' website for more information.

6    Once your passport is ready, you will receive an SMS, and you can collect it from the branch you chose.

Participating Nedbank branches: 

• Nedbank Arcadia Pretoria
• Nedbank Lakeview Office Park, Roodepoort
• Nedbank Sandown
• Nedbank St Georges Mall, Cape Town
• Nedbank Nelspruit
• Nedbank Durban North

Order your forex from your banker and have it delivered for free. You also qualify for the daily VIP rate.

The Nedbank Travel Card allows you to pre-order and prepay for multiple foreign currencies, so you can swipe at no additional cost. You can also load and reload currencies via the Nedbank Money app.

Notify Nedbank of your travel dates to ensure your international transactions are not blocked. Log on to Online Banking or the Money app, select Cards from the menu and select Use card overseas for the card(s) you want to use while travelling. 

A secondary card can be issued to your spouse to ensure they enjoy the same great perks. Your banker can arrange this for you.

No matter where you are, it’s easy to enjoy exclusive offers, discounts and deals.

For our latest offers visit https://www.visa.co.za/en_za/visa-offers-and-perks/

Contact details:

• Toll-free (South Africa only): 0800 991 556
• International direct dialling: +44 (0) 207 136 8631
• Email: concierge@visasignature-ssa.com

Unlimited access to Bidvest Premier Lounges

When you travel locally or depart from South Africa, you can access Bidvest Premier airport lounges by swiping any of your Private Clients or Professional Banking cards. Your spouse can also use their secondary card to enjoy the same lounge access.

Lounge access for children


Children qualify for 4 Bidvest Premier airport lounge visits per calendar year if they meet the following criteria:

• They must have an active MiGoals4kids account with an active debit card.
• Cards must be issued at least 48 hours before travel.

• Children under the age of 2 has free access.

Additional lounges at international terminals


In addition to Bidvest Premier lounges, the following 3 airport lounges are accessible at the international terminals of OR Tambo (Johannesburg) and King Shaka (Durban):


• Mashonzha Lounge (OR Tambo)

• Shongololo Lounge (OR Tambo)

• Umphafa Lounge (King Shaka)


  
  

Only 1 lounge guest is allowed per visit. 

Please note that this guest benefit is for the above 3 lounges only. Bidvest lounges do not include a guest benefit. 

To access any of the 1 300 DragonPass lounges worldwide, you must be registered on the Visa Airport Companion app. 

Follow these steps to enjoy airport lounge access outside of South Africa:

• Download the Visa Airport Companion app from your app store. 
• Register your Private Clients Visa Signature debit or credit card details and access will be immediate. 
• Use the app to check which lounge is available at the airport you are travelling through and where it is located.
• To enter the lounge and for your guest access, log in to the app, generate a QR code and present it at reception. You do not need wifi to log in to the app or to generate a QR code.

Please also note the following:

• If you receive a renewal or replacement card, you will need to update your new card details on the app to get access.
• Secondary cardholders must follow the same process to get access, ie download and register their card on the app.
• If you have more than 1 Visa Signature card in your name, you can add them all onto the app. 
• If your lounge visit does not meet your satisfaction, you can log your experience via the app for feedback.
• You can review the terms and conditions on the app.

You automatically qualify for medical emergency cover when you pay for your flights with your Private Clients Visa Signature or American Express Card.

In order to qualify, you need to purchase your tickets online or swipe your card at the airport or travel agent. Electronic transfers for purchases do not qualify for travel insurance.

• R3 million on American Express Cards for qualifying individuals between the ages of 3 months and 74 years. 
• $750 000 on Visa Signature Cards for South African residents under the age of 85. 

Contact details:

American Express Card – Bryte Insurance: 

• 0860 885 503 or +27  (0)10 498 7854.
• amextravelinsurance@brytesa.com.
• Bryte Travel Assist for emergency medical and related assistance: 
  +1 416 596 0002 (reverse call charges accepted).
• Top-up insurance options are also available.
• Click here for more info. 

Visa Signature Card – Chubb Insurance:

• For general enquiries and claims, call 0800 467 467. Available from Monday to Friday, 9am to 5pm.
• For 24-hour emergencies, call 011 722 5757.
• chubbtravel@cdasolutions.co.za.
• Top-up insurance options are also available.

For top-up insurance visit travelsafe.co.za/home.